If your order arrives damaged, defective, or isn’t what you ordered, tell us within 30 days of delivery and we’ll make it right — usually a replacement or refund, and you keep the item.
Why: our partners’ return facilities are overseas; return shipping costs more than the item.
Claim: email hello.troveandtwine@gmail.com with your order number and a photo; we’ll confirm within [PLACEHOLDER: response SLA] business days.
Change of mind: we can only cancel unshipped orders — contact us immediately. Shipped orders: contact within 30 days; handled case by case, usually refund and keep/donate the item.
Refunds go to your original payment method within [PLACEHOLDER: refund window] business days of approval.
Non-returnable: claims after 30 days, misuse/wear, final-sale items.